_7644 of communication with the outpatient

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On the communication with the outpatient

Persuasion persuasion, to eliminate the negative emotions of patients , medical staff together with the completion of the treatment and care. 3, 3.1 nurses for nurses the importance of language language . Language can heal can cause the disease, the intense emotional language stimulation can occur large fluctuations , and even extend the course of the disease . Therefore, when talking with patients should pay attention to the language skill . 3.2 To respect the patient is a polite conversation with the patient 's basic attitude. Nurses should respect the patient and with the thoughtful, caring patients adjusted the language of emotions, more use of the term civilization . 3.3 The combination of frank and serious . Mutual respect between nurses and patients on the premise that honest , nurses, patients should tell the truth , keep his promise to get the patient's trust. While talking to grasp the depth of the degree , try to avoid the patient concerned and sensitive topic , no improper comments of their condition , should not increase the patient's psychological burden. 3.4 The patient and careful listening. Concentrate on listening to the process of nursing , is not easily break each other's conversation or change the subject ,[link widoczny dla zalogowanych], can 3.5 conversation should pay attention to technique , tone should be soft, proper use of body language . Different ages, different cultural awareness, gender , working conditions and in patients with different diseases should be the use of appropriate language content and various expressions in order to right. 3.6 observe . Observe the attitude of patients in the conversation , use the friendly attitude of understanding the patient from the point of view, to say the patients feel comfortable , or comforting the specific feelings.

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